Support

Signing in

If you're having trouble signing in to the Redbox platform, check that:

• you're using your work email address
• you've typed your work email address correctly

You should check your junk or spam folder for an email from Redbox.

If you're still having trouble then you can contact us using the details at the bottom of this page.

Bug or site vulnerability

If you've found an issue or a vulnerability, contact us using the details at the bottom of this page including as much information as possible.

Website not loading

If the website is not loading, please close the browser tab and try again later.

Contact us

If you've read the information above but haven't been able to find a solution to your problem, please email us at redbox@businessandtrade.gov.uk including as much information as possible, including the current version number, which is not set.